Accessibility statement for lufthansa-city.com
Requirements
This accessibility statement applies to the website of Lufthansa City Airlines GmbH published at www.lufthansa-city.com.
As a company, we strive to make our websites and mobile applications accessible in accordance with the provisions of the Accessibility Enhancement Act (BFSG) and the Accessibility Enhancement Act Ordinance (BFSGV) for the implementation of the European Accessibility Directive (Directive (EU) 2019/882 on the accessibility requirements for products and services).
Status of compliance with requirements
The accessibility requirements are set out in the Accessibility Enhancement Act Regulation (BFSGV).
The specific accessibility requirements have been implemented in accordance with Section 14 BFSG in conjunction with Section 3 (1) BFSG in the Accessibility Enhancement Act (BFSGV).
Information about services that meet accessibility requirements
The website ‘lufthansa-city.com’ is the website of Lufthansa City Airlines GmbH. It provides essential information about flight bookings, flight information, company information, and career opportunities.
Compliance status
Compliance with the requirements was verified on the basis of a self-assessment (the content was assessed by an internal employee or the content developer) and was carried out on June 25, 2025. The assessment was carried out in accordance with legal requirements and global standards (EN 301 549, WCAG 2.1 Level A, AA).
The website ‘lufthansa-city.com’ has the following status in relation to the compliance level represented by WCAG 2.1 Level A, AA: partially compliant: only parts of the content are compliant.
We provide services and information on our website in accordance with Section 2 of the Accessibility Enhancement Act (BFSG) and the Accessibility Enhancement Act Ordinance (BFSGV). We strive to make our websites and mobile applications accessible in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Accessibility Enhancement Act implementing the European Accessibility Act (EAA). We have checked our website in accordance with the compliance criteria described below and optimized it for barrier-free use.
The content listed below is not fully accessible:
Our website is largely compliant with the requirements. There is only a small amount of content that makes it difficult for people with disabilities to access information. The content listed below is not fully accessible:
- The flight booking form is not fully accessible. For accessible flight booking, please refer to the Lufthansa.com booking portal.
- Not all PDF documents are accessible.
- Complex plans and maps, e.g., route network.
We are constantly working to improve our website. We strive to remove all identified barriers for people with disabilities as quickly as possible.
There are known incompatibility issues with the following technologies:
Contrast button
Technology dependency
The website relies on the following technologies for accessible use: HTML, CSS, JavaScript.
Feedback and contact details
If you would like to give us feedback on the accessibility of ‘lufthansa-city.com’, please contact our accessibility contact person by phone, email, or any other method provided.
Name: Manuel Guenin
Street: Südallee 15
Postal code/city: 85356 Munich
Email: manuel.guenin(at)lufthansa-group.com
Market surveillance authority
The competent market surveillance authority is:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF)
c/o Ministry of Labor, Social Affairs, Health, and Equality of the State of Saxony-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Phone: +49 391 567 4530
Email: MLBF(at)ms.sachsen-anhalt.de
Lufthansa City Airlines GmbH is constantly working to improve its website.
We are endeavouring to promptly remove all barriers for people with disabilities identified in the test report dated June 25, 2025.